Useful WordPress Plugins to Enhance Customer Support

WordPress professionals like theme and plugin authors, developers and other WordPress service providers constantly face the challenge of providing ample, quality after-sales support to their customers. It is a tricky area that even seasoned professionals need to constantly juggle. For those who are starting out new in the WordPress marketplace, it can be overwhelming to have a successful and highly-popular WordPress theme doing well as far as sales go because of the twin responsibility of providing high-volume customer support. Customer support can be the straw that breaks the camel’s back on any theme that sells like hotcakes which explains a lot of WordPress theme one-hit wonders. That’s why it is crucial to also include setting up a framework for addressing customer support during a WordPress theme’s development process and not be caught unprepared. Here are some useful tools and plugins to consider to address that need:

Live2support

Live2support is a leading live chat software with advanced features. Live2Support! Live Chat Software service is a simple plug and play hosted service and does not require any software installation or IT expertise.
You just need to place small code into your webpage to enable Live Support on your website. Live2Support’s flexibility and versatility allows you to tailor independent and separate chat windows for departments such as sales, product promotions, technical support, billing and customer service departments. Live2Support’s live support application generates detailed chat transcripts. This enables you to use these transcripts to conduct market research, develop customer profiles, train chat operators and evaluate chat operator performance.

WordPress Advanced Ticket System

WordPress Advanced Ticket System (WATS) is the ultimate ticketing system for all organizations looking at enhancing their customer relationship experience. This is a plugin that adds to WordPress the features of a complete ticket system: ticket numbering, ticket integration, ticket keys, ticket submission, ticket followup, ticket notification, et cetera. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority, product and type of each ticket.

wpsc Support Tickets

wpsc Support Tickets is an open source WordPress support ticket system for WordPress using jQuery. It is a plugin for WordPress that allows you to offer support tickets to your website visitors & customers. It is lightweight, open source, Ajax enabled, and easy to use and administrate.

FAQ and Knowledge Base Plugin

Add a powerful FAQ & Knowledge Base on your WordPress Blog or Website with this plugin from Casengo. Casengo’s Cloud-based, affordable social customer support software brings the human touch back into customer service. Regardless of channel type, it simplifies real-time conversation by presenting a unique Hybrid Messaging Timeline.

Live Chat Casengo

Add live chat to your blog or website quick and easy with Casengo, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email. Casengo’s cloud application for customer support blends the best of email and chat. It empowers web shops and other small businesses to more readily deliver the right answer at once.

Zendesk for WordPress

Zendesk for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Zendesk offers: easy-to-use self-service options with knowledge-base and community features, one-on-one support through any channel (website, phone, email, Twitter, Facebook, chat) and turns it into a ticket, a ticketing system built for speed (simplified support team workflow) with streamlined systems for managing support content, access to all the info you need all in one workspace, efficient group conversations, and last, but not the least, portability through mobile apps on all devices.

SabaiDiscuss Plugin – CodeCanyon

SabaiDiscuss is a premium questions and answers plugin for WordPress. The plugin features the ability for users to ask and answer questions similar to Stack Overflow or Yahoo Answers. SabaiDiscuss is an ideal tool not only for building a community driven question-and-answer website but also for building a discussion forum, a knowledge base, or even a helpdesk portal for WordPress.

Top 5 BuddyPress Themes April 2014

BuddyPress ready themes enable you to create your own special social network centered around your website and content. This means that visitors can register as members and connect and network with other members who are part of your specific niche community. This is especially useful in creating and growing a social network where members share common interests. Here’s a rundown of the top 5 themes that have BuddyPress integrated into them.

WPLMS

WPLMS Premium WordPress Theme is a learning management solution for WordPress. It is designed to deliver and manage educational content for an online audience. WPLMS enables you to create and sell courses as single items, as subscriptions or as a combination of both. You can embed videos and other multimedia content into your courses, create your own question bank with multiple choice, single answer or essay type questions including quiz timers, timelines and auto submit with WPMLS’s built-in quiz and test capabilities. WPLMS includes an instructor dashboard allowing you to check submissions of students as well as your own course content. The theme also has a progress page for users to track progress and l badges and certificates earned and attained. This theme uses BuddyPress for collaboration and discussion with other learners.

Kleo

Kleo Premium WordPress Theme is a multipurpose theme designed to meet various requirements of most websites.This BuddyPress and bbPress ready theme gives you great flexibility to create a membership site with complete ease. Powered by the popular visual composer plugin, Kleo enables you to simply drag and drop elements into a single page. Kleo enables managing content according to membership level. The theme gives you the ability to restrict content according the type of membership one has. Kleo comes with key features such as an awesome option panel, shortcodes and templates for easy customization, 700+ Fontello icons, WPML ready, and so much more.

Xphoria

Xphoria Premium WordPress Theme showcases what BuddyPress and bbPress plugins are capable of doing. Xphoria gives you the ability to create display forums turning your site into a big social network exchange. Visitors can join groups, post messages, make connections and the like. Conversations are displayed in a neat tiled fashion showing the number of posts under each thumbnail. Groups are displayed on the homepage and may be viewed according to popularity, alphabetical order, activity or date created while each group has a separate page displaying member info and conversations. Essentially, a social network in a box, Xphoria can hel you build a social network for your company, school, sports team or niche community.

Plexus

Plexus Premium WordPress Theme is a multisite theme created especially for enabling your site to host a blog network within WordPress. This theme is fully integrated with BuddyPress and bbPress giving the social networking power fitting for a blog network. It comes with specific network settings that give you control over what blog admins can do with it. Aside from BuddyPress and bbPress full integration, the theme also includes: Visual Composer plugin for that drag and drop convenience in customization, Layer Slider plugin to create a responsive slider with hundreds of transitions, site wide widgets that display content across the blog networks, and so much more.

Klein

Klein Premium WordPress Theme is a powerful community theme that gives you the utmost power to maximize social networking. At the heart of this theme is the Gears core framework that enables you to integrate other plugins easily. This innovative WordPress theme was built to support BuddyPress, bbPress, and WooCommerce. It is ideal for a website that interacts with a lot of users. Members can create profiles, send messages, add connections, or simply share what’s happening. It also allows members to collaborate through forums or sell any products you require. Key features include: Visual Composer plugin for drag and drop layouts, paid membership pro features to manage subscription packages, supports Woocommerce to set up a vibrant private online ecosystem, etc. This theme works well with BuddyPress plugins such as Events Manage and Album Plus, extending the power of your site’s network.

WordPress Plugins – January 2014

Get your website ready for 2014 with these new WordPress plugins that will help you maximize the functionality of your website:

Icon Box for Visual Composer

Icon Box plugin is an add on for Visual Composer Page Builder that allows you to create nice looking informative boxes with icons easily. Icon Box is ntegrated with real time icon search to help you find the right icon you need quickly. This plugin provides you with three box option styles with over 9 customization possibilities giving you more than 25 different designs to match your website design. This plugin works with all installations of Visual Composer.

WordPress User Bookmarks for UserPro

WordPress User Bookmarks for UserPro is an extension for the UserPro Profiles Plugin for WordPress. This plugin will allow users to bookmark any content they want, posts, forum topics, custom posts, and also manage their bookmarks into collections. This ajax-powered plugin offers a simple way to show the bookmarks and bookmark widget and can be integrated into any theme. You can show the bookmark widget in different ways: via dynamic sidebar widget, via automatic mode below post content, or via a shortcode.

Simple Social Bar

Simple Social Bar is a premium WordPress plugin with drag and drop functionality that allows you to show your social bar 3 ways: top, bottom, or static. Its floating feature allows it to be visible to your visitors all the time. Main features include: simple user interface, multiple languages support, Socialite support, floating bar, embedded color picker. It is also fully customizable.

Drag and Drop Shortcodes

Drag and Drop Shortcodes is a great WordPress plugin that lets you create remarkable things even with mediocre themes. Spice up your content and draw visitors attention with dynamic animation and modern parallax effects.
This plugin lets you create content of pages and posts by simply using the drag and drop interface, without messing with code. No need to remember any shortcode as each attribute is accessible from pop-up modal windows and forms.
For advanced users, this plugin supports shortcode editing in text editor. Simply highlight shortcode and press Add/Edit Shortcode button, and shortcode will be loaded in modal window form.

Commentator WordPress Plugin

Commentator WordPress Plugin is a fully featured ajaxified comments system for your WordPress website that lets you easily supercharge your discussions. Main features include: social login (LinkedIn, Twitter, Facebook, Google+), ajaxified comment form, login and register, and pagination, comments upvotes and downvotes, thread likes, front end comments sorting, customizable icons and colors, easy integration, translation ready, with more features on the way.